Last Updated: May 2026
At Arizona Great Danes, customer satisfaction is important to us. Because many of our products are made-to-order and personalized, please review our return policy carefully before placing an order.
We accept returns on eligible non-personalized items within 30 days of delivery.
To qualify for a return, items must:
Be unused and unworn
Be in original condition
Include original packaging when possible
Be free from damage caused by the customer
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
Due to the custom nature of personalized products, we do not accept returns, exchanges, or cancellations on items that have been customized with names, dates, text, or other personalized information.
Please carefully review all customization details before placing your order.
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photographs showing the problem
If approved, we will provide a replacement or refund at no additional cost.
We do not offer direct exchanges. If you ordered the wrong size, color, or design, a new order may need to be placed.
Please review sizing charts carefully before ordering.
Once your return is received and inspected, we will notify you regarding approval or denial of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Shipping charges are non-refundable unless the return is due to our error.
Because many products are made to order, cancellation requests must be submitted as quickly as possible after purchase.
Orders that have already entered production may not be eligible for cancellation.
Shipping times are estimates and are not guaranteed.
We are not responsible for carrier delays caused by weather, holidays, customs, or circumstances outside our control. However, we will gladly assist customers in locating missing shipments whenever possible.
If you have questions regarding a return, refund, or replacement request, please contact us through our Contact Us page and include your order number for faster assistance.